Privacy Policy

This Privacy Policy applies to personal information collected through the Tech Care Plus website and related business communications.

It may apply when you:

• Visit or browse our website.
• Complete a contact form.
• Request a quote.
• Email or call Tech Care Plus.
• Ask about technology services.
• Become or seek to become a client.
• Interact with website analytics or cookie technologies.

Additional privacy terms may apply where Tech Care Plus processes information as part of a specific managed IT or professional services agreement.

The information collected depends on how you interact with Tech Care Plus.

Contact & Business Information

• First and last name.
• Email address.
• Telephone number.
• Company or organization name.
• Job title or business role where provided.
• Business location or service area.

Inquiry & Quote Information

• Services you are interested in.
• Approximate number of employees or users.
• Number of business locations.
• Technology challenges or project requirements.
• Preferred method of contact.
• Information included in messages submitted to us.

Website & Technical Information

Depending on the technologies enabled on the website, technical information may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Approximate geographic location.
• Referral source.
• Website interaction and analytics information.

We may collect information directly from you when you:

• Submit a contact form.
• Request a quotation.
• Call or email Tech Care Plus.
• Provide information during a consultation.
• Enter into a service relationship.

We may also collect limited information automatically through website technologies such as cookies, server logs and analytics tools.

Tech Care Plus may use personal information for legitimate business purposes including:

• Responding to questions and inquiries.
• Providing requested information about services.
• Preparing or discussing quotations and proposals.
• Evaluating technology requirements.
• Communicating with prospective and existing clients.
• Providing and supporting agreed technology services.
• Managing client relationships.
• Administering website functionality.
• Improving website usability and content.
• Maintaining website security.
• Preventing misuse, fraud or malicious activity.
• Meeting legal, regulatory or contractual requirements.

The Tech Care Plus website may use cookies and similar technologies to support website functionality, security and analytics.

Cookies are small data files placed on a browser or device when visiting certain websites.

Cookies may be used for:

• Essential website functionality.
• Remembering website preferences.
• Understanding website usage.
• Measuring page performance.
• Identifying technical problems.
• Improving website content and navigation.

You can generally manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

Tech Care Plus may use third-party providers to support website and business operations.

Depending on the tools in use, providers may include:

• Website hosting providers.
• Email and communication platforms.
• Microsoft 365 services.
• Website security providers.
• Backup providers.
• Analytics services.
• Form and CRM platforms.
• Cloud infrastructure providers.
• Payment processors where applicable.

These providers may process information on our behalf under their own privacy, security and contractual terms.

Tech Care Plus does not intend to sell personal information as part of its ordinary business activities.

Personal information may be disclosed where reasonably necessary:

• To providers assisting with business operations.
• To deliver or support requested services.
• With your consent or at your direction.
• To comply with legal obligations.
• To respond to lawful requests or court orders.
• To protect rights, systems or security.
• To investigate fraud, abuse or malicious activity.
• In connection with a business transaction where legally permitted.

Personal information should be retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal, accounting, contractual or operational obligations.

Retention periods may vary depending on whether the information relates to:

• A general website inquiry.
• A quote request.
• An active client relationship.
• Invoices and accounting records.
• Service documentation.
• Security logs.
• Legal or contractual requirements.

Information that is no longer required should be securely deleted, anonymized or otherwise disposed of where reasonably appropriate.

Tech Care Plus uses reasonable administrative, technical and organizational measures intended to help protect personal information from unauthorized access, misuse, disclosure, alteration or loss.

Security measures may include, where appropriate:

• Access controls.
• Account authentication.
• Security monitoring.
• Endpoint protection.
• Secure hosting practices.
• Encryption where supported and appropriate.
• Backup and recovery procedures.

Please do not submit passwords, authentication codes or highly sensitive credentials through general website forms or ordinary email unless specifically directed to an approved secure method.

Depending on the circumstances and applicable law, you may have choices regarding how certain personal information is used.

These may include:

• Choosing not to submit optional form fields.
• Managing browser cookie settings.
• Requesting that marketing communications stop.
• Updating inaccurate contact details.
• Asking questions about how information is used.

Certain information may still need to be retained where required for contractual, security, legal, accounting or operational reasons.

Subject to applicable law, individuals may contact Tech Care Plus to ask about personal information associated with them and request correction of inaccurate information.

We may need to verify identity before responding to certain privacy requests.

Some information may not be available for disclosure where access is restricted by legal, security, confidentiality or third-party rights.

This website may contain links to third-party websites, platforms or services.

Tech Care Plus does not control the privacy practices of third-party websites. When you leave this website, the privacy policy and terms of the third-party provider will apply.

We recommend reviewing the privacy policies of websites or online services before providing personal information.

The Tech Care Plus website and business IT services are intended primarily for businesses, professionals and organizations.

The website is not intentionally designed to collect personal information directly from children.

If you believe a child has submitted personal information through the website without appropriate authorization, please contact Tech Care Plus so the matter can be reviewed.

Tech Care Plus may update this Privacy Policy periodically to reflect changes in business practices, website functionality, technology, service providers or applicable requirements.

Updated versions will be published on this page with a revised "Last Updated" date.

We encourage website visitors to review this policy periodically.

If you have a question, concern or request regarding this Privacy Policy or personal information handled by Tech Care Plus, contact us using the details below.