Terms & Conditions

These Terms and Conditions ("Terms") govern access to and use of the Tech Care Plus website and any information, functionality or online services made available through it.

By accessing or using this website, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with these Terms, you should discontinue use of the website.

Tech Care Plus provides technology services for businesses, including managed IT support, cybersecurity, Microsoft 365 and cloud support, network and server management, backup and recovery, onsite technical support and technology consulting.

The specific scope of any paid professional service is determined by the applicable quotation, proposal, statement of work, service agreement or other written arrangement between Tech Care Plus and the client.

You may use this website for lawful purposes, including learning about Tech Care Plus, reviewing our services, contacting our team and requesting information or quotations.

You agree not to use the website in a manner that:

• Violates applicable laws or regulations.
• Attempts to gain unauthorized access to the website, servers, systems, accounts or networks.
• Introduces malware, malicious code, automated attacks or harmful technology.
• Disrupts or interferes with website availability, performance or security.
• Uses automated scraping, harvesting or similar technologies in an unreasonable or unauthorized manner.
• Misrepresents your identity or submits false, fraudulent or misleading information.

Information describing Tech Care Plus services on this website is provided for general informational and marketing purposes.

Service availability, features, response arrangements, responsibilities, inclusions, exclusions, pricing and service levels may vary depending on the client's requirements and the applicable agreement.

Nothing displayed on this website alone creates a binding obligation for Tech Care Plus to provide a particular service, feature, service level or result.

A request submitted through the website does not automatically create a contract or obligation to provide services.

Quotes, estimates and proposals may be based on information supplied by the prospective client and may require additional technical assessment before final scope and pricing can be confirmed.

Unless otherwise stated in writing, quotations may be subject to changes in:

• Hardware or software pricing.
• Licensing costs.
• Vendor or third-party charges.
• Taxes and government charges.
• Project scope or technical requirements.
• Information discovered during technical assessment.

Any validity period stated on an individual quotation or proposal will apply to that quotation.

Clients are responsible for providing accurate information reasonably required for Tech Care Plus to evaluate or perform agreed services.

Depending on the service, the client may also be responsible for:

• Providing authorized access to systems, facilities, software or accounts.
• Maintaining appropriate licences and permissions.
• Identifying critical systems and business requirements.
• Informing Tech Care Plus of relevant changes to the technology environment.
• Maintaining appropriate internal policies, employee practices and legal compliance.
• Following agreed security and technology procedures.

Tech Care Plus is not responsible for delays or problems caused by incomplete, inaccurate or withheld information from the client or other parties under the client's control.

Pricing and payment terms for professional services will be stated in the applicable quotation, invoice, proposal, subscription arrangement or service agreement.

Clients are responsible for paying valid invoices in accordance with the payment terms stated on the applicable invoice or agreement.

Applicable taxes, third-party licences, hardware, cloud subscriptions, shipping, vendor charges or other expenses may be charged separately where specified or authorized.

Tech Care Plus may suspend or limit services where permitted under an applicable agreement if undisputed payments remain overdue.

Technology environments frequently depend on third-party products and services such as Microsoft, cloud providers, internet providers, hardware manufacturers, cybersecurity vendors, backup providers, software developers and telecommunications companies.

Those third-party products and services may be subject to their own contracts, licences, acceptable use rules, warranties, privacy policies and service availability.

Tech Care Plus does not control third-party platforms and cannot guarantee their uninterrupted availability, performance or continued functionality.

Changes made by third-party providers may affect functionality, compatibility, pricing or service availability.

Unless otherwise indicated, the website design, text, graphics, branding, logos, service descriptions, original images and other website content are owned by or licensed to Tech Care Plus and are protected by applicable intellectual property laws.

You may view and use website content for personal or internal business informational purposes.

You may not reproduce, republish, sell, distribute, modify or commercially exploit substantial portions of this website without prior authorization, except where permitted by applicable law.

Third-party names, trademarks and logos remain the property of their respective owners.

Tech Care Plus provides technology and cybersecurity services designed to help organizations manage and reduce technology-related risks.

Clients remain responsible for business decisions, employee practices, legal obligations, internal policies and other matters outside the agreed technical scope.

Regulatory or legal compliance requirements should be reviewed with appropriately qualified legal, compliance or regulatory professionals.

Tech Care Plus makes reasonable efforts to keep website information useful and current. However, technology, pricing, third-party services and business offerings may change over time.

Website content is provided for general informational purposes and should not be relied upon as professional legal, accounting, regulatory or compliance advice.

We do not warrant that every page will always be complete, error-free, uninterrupted or current.

Any technology recommendation must be considered in the context of the client's actual environment, requirements and applicable agreements.

To the maximum extent permitted by applicable law, Tech Care Plus will not be liable for indirect, incidental, special, punitive or consequential losses arising solely from use of or inability to use this website.

This may include loss of business opportunity, profits, goodwill or data where such liability may lawfully be excluded.

Liability associated with paid technology services will be governed by the applicable service agreement, proposal, statement of work or other contractual arrangement between Tech Care Plus and the client.

When you submit information through a website form, email, quote request or other communication channel, Tech Care Plus may use that information to respond to your inquiry, evaluate your requirements and communicate regarding services.

Personal information should be handled in accordance with the Tech Care Plus Privacy Policy and applicable Canadian privacy requirements.

Please avoid submitting passwords, authentication codes or highly sensitive credentials through general website contact forms.

Where secure access credentials are required for professional services, Tech Care Plus may provide an appropriate secure method for exchanging them.

Tech Care Plus may update these Terms periodically to reflect changes in website functionality, business practices, services or applicable requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Continued use of the website after an update means the updated Terms will apply to future website use, subject to applicable law.

These website Terms are intended to be governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Subject to any mandatory rights or procedures under applicable law, disputes relating specifically to these website Terms may be brought before courts of competent jurisdiction in Ontario, Canada.

Questions regarding these Terms and Conditions can be directed to Tech Care Plus using the contact details below.