Questions about IT? Start here.

We support small and medium-sized businesses as well as organizations in industries such as healthcare, dental, legal, financial services, hospitality, professional services, construction, manufacturing, real estate, education and non-profit organizations.

Yes. Tech Care Plus works with small and growing businesses that need reliable IT expertise without necessarily building a large internal IT department. Services can be aligned with your users, infrastructure, business priorities and technology needs.

Yes. Many technical issues can be handled remotely for faster assistance, while onsite support is available when hands-on work is required for infrastructure, hardware, troubleshooting or other business technology needs.

Tech Care Plus supports businesses throughout Toronto and the Greater Toronto Area. Remote support can also allow many technology issues to be addressed without an onsite visit. Contact our team to confirm service availability for your specific location.

Start by contacting Tech Care Plus and telling us about your business, current technology, users and main challenges. From there, we can review your needs and discuss an appropriate support or technology approach.

Managed IT services are ongoing technology support and management provided by an external IT partner. Rather than only responding when something breaks, managed IT can include monitoring, maintenance, user support, cybersecurity, backups, cloud administration and technology planning.

Break-fix support generally focuses on resolving a problem after it happens. Managed IT takes a more proactive approach by maintaining, monitoring and supporting agreed parts of the technology environment on an ongoing basis.

Yes. Tech Care Plus provides ongoing IT management for businesses that want consistent technical support, system maintenance, monitoring, security and longer-term technology guidance.

Depending on your requirements, an external IT provider can complement internal resources by handling areas such as support, infrastructure, security, cloud administration or specific technology projects. The exact responsibilities should be clearly defined before service begins.

It helps to have a basic understanding of your current environment, including:

• Approximate number of employees and devices
• Office and remote-work locations
• Microsoft 365 or other cloud platforms
• Important business software
• Current IT challenges
• Security or backup concerns
• Upcoming projects or business growth plans

Yes. Cybersecurity support can include endpoint protection, email security, firewall management, patching, multi-factor authentication, access controls, monitoring, backup protection and security best practices based on the needs of your environment.

Multi-factor authentication adds an additional verification step beyond a password. This can reduce the risk of an attacker gaining access to an account using only a stolen or compromised password.

Any business that relies on email, cloud services, computers, online accounts or customer information has technology risk. Security should be appropriate to the size, systems, data and operational needs of the organization rather than treated as something only large companies require.

No responsible provider can guarantee that a business will never experience a cyber incident. The goal of cybersecurity is to reduce risk, strengthen protection, improve detection and make the organization better prepared to respond and recover if an incident occurs.

Yes. Microsoft 365 support can include user administration, licence management, email, Teams, OneDrive, SharePoint permissions, shared mailboxes, security configuration, multi-factor authentication and general troubleshooting.

Tech Care Plus can help businesses evaluate cloud requirements and plan technology changes. The exact migration approach depends on your existing email, files, applications, users and infrastructure, so the environment should be assessed before changes are made.

Yes. Microsoft 365 includes tools such as Teams, SharePoint and OneDrive that can support communication and collaboration across locations. Secure configuration, account protection and appropriate sharing permissions are important when supporting remote work.

Backups can help recover information following accidental deletion, hardware failure, software problems, cyber incidents or other disruptions. The important point is not simply having backup software installed, but making sure important systems are actually protected and recoverable.

Microsoft 365 provides platform availability, retention features and recovery options, but businesses should still assess whether their backup and retention requirements need an additional backup solution. The right approach depends on the organization's risk, retention and recovery requirements.

Yes. A successful backup notification does not automatically prove that the required data can be restored correctly. Backup monitoring and appropriate restore testing help confirm that recovery procedures work when they are needed.

Business continuity is the broader planning used to help an organization continue or recover important operations following a disruption. Backups are one component, but continuity can also involve replacement systems, internet connectivity, cloud services, documentation, recovery priorities and communication plans.

Yes. Tech Care Plus provides specialized technology support for dental practices, including workstation support, networking, cybersecurity, Microsoft 365, backup, infrastructure and onsite technical assistance.

Yes. Tech Care Plus supports healthcare organizations that rely on dependable workstations, networking, cloud systems, cybersecurity and protected business information. Specific privacy or regulatory requirements should be reviewed based on the organization and applicable obligations.

Yes. Rather than assuming every organization needs the same setup, Tech Care Plus can assess your users, devices, locations, applications, infrastructure, security needs and business priorities before recommending an appropriate technology approach.